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I have an active Trados Studio Freelance Subscription. I have been using it since August 2024 and even used it yesterday. But, when I tried to log in this morning, I couldn't.
I have a number of projects saved. How do I recover the account?
I have an active Trados Studio Freelance Subscription. I have been using it since August 2024 and even used it yesterday. But, when I tried to log in this morning, I couldn't.
I have a number of projects saved. How do I recover the account?
Amani Harrison We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846616 .
Elisa Maxim | RWS Group
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The problem seems to have been resolved. Thank you very much.