My license is active, but when starting up Trados Studio. is says it is deactivated and I should activate license, then shuts off, this happened before and I have some instructions how to solve it myself from the last technician, only failed with status 51

Question

So I tried this: 
 
 Here are the steps you need to follow in case this happens again: 1. Close Studio. 2. Open Command Prompt as administrator. 3. in Command Prompt type: cd C:\Users\kevin\Downloads
ew_P ersistenceRepair and then hit Enter (there`s a space between cd and that path). 4. Type PersistenceRepair.exe -rs and hit Enter (Twice if required). 5. Type PersistenceRepair.exe -rts and hit Enter (Twice if required). 6. Studio should be activated now. 
 
 I think my persistence device needs to be updated? I can nearly fix the problem myself..

Sorin Perta · Answer

Kevin Storey We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846724 .

Trados Portfolio > 2. Licensing and Installation

My license is active, but when starting up Trados Studio. is says it is deactivated and I should activate license, then shuts off, this happened before and I have some instructions how to solve it myself from the last technician, only failed with status 51