Activate licence on a new laptop

Question

Hi, 
 
 What is the procedure for activating my licence on a new computer? 
 
 I have an error message : "Could not activate this licence". My licence number is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Elisa Maxim · Answer

Bernard Peigneux We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00847974 .

Trados Portfolio > 2. Licensing and Installation

Activate licence on a new laptop