Nathalie Maier-Bridou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00848454 .

Hi Lydia, 48 hours gone, still waiting for your contact & help !

Nathalie Maier-Bridou 

I think you may have missed the email that was sent to you.  I just checked with support and they emailed this:

=======================

Hello,

Thank you for contacting Trados Studio Support.

Please try the following to attempt to resolve the issue and be able to start Studio:

1. Make sure Studio( including any error message) is closed
2. Go to Control Panel\Programs\Programs and Features and uninstall the Trados Compatibility and Migration Power Pack
Note: If a Windows restart is needed at this point please accept and continue with step 3

3. While Studio is still closed go to C:\Users\%username%\AppData\Roaming\Trados\Trados Studio ( just paste the path in Windows File Explorer and hit Enter)
4. Rename the 17 and Studio17 folders ( to 17_123 and Studio17_123 for example)
5. Start Studio and check if the issue still occurs

If the issue of Studio not starting still occurs or if you encounter any issues in taking the steps above we can also schedule a remote session to investigate this on your side.
I would be available tomorrow between 9 am and 1 pm CET.

Looking forward to hearing from you.

Best regards,

Bogdan

===================

Most likely this went into your spam folder.  Please try this solution now, and if it's still a problem find the email and reply.

Nathalie Maier-Bridou 

I think you may have missed the email that was sent to you.  I just checked with support and they emailed this:

=======================

Hello,

Thank you for contacting Trados Studio Support.

Please try the following to attempt to resolve the issue and be able to start Studio:

1. Make sure Studio( including any error message) is closed
2. Go to Control Panel\Programs\Programs and Features and uninstall the Trados Compatibility and Migration Power Pack
Note: If a Windows restart is needed at this point please accept and continue with step 3

3. While Studio is still closed go to C:\Users\%username%\AppData\Roaming\Trados\Trados Studio ( just paste the path in Windows File Explorer and hit Enter)
4. Rename the 17 and Studio17 folders ( to 17_123 and Studio17_123 for example)
5. Start Studio and check if the issue still occurs

If the issue of Studio not starting still occurs or if you encounter any issues in taking the steps above we can also schedule a remote session to investigate this on your side.
I would be available tomorrow between 9 am and 1 pm CET.

Looking forward to hearing from you.

Best regards,

Bogdan

===================

Most likely this went into your spam folder.  Please try this solution now, and if it's still a problem find the email and reply.

Did you receive my answer via email ?

Hi Paul,

Thanks, your email arrived this late afternoon (see below). On Wednesday I received the email attached.

A remote session would be fine. 11 am (Germany, Central European Summer Time). How do we organize?

Kind regards

Nathalie