Impossible start Trados Studio, even worse after trying repairing!

Question

I'm in despair about the new problems with Trados Studio 2022. I needed to update a TM and downloaded the "Trados Compatibility and Migration Power Pack" as you suggested. Trados crashed and impossible to restart: Error "Sdl.Desktop.Platform.CommandBars.IActionService could not be started" when starting Trados Studio. I spent hours following your instructions for repairing and restarting TS. No success, I am afraid I lost my work and my TM...Please contact me ASAP to help.

Paul · Accepted Answer

Nathalie Maier-Bridou 
 I think you may have missed the email that was sent to you. I just checked with support and they emailed this: 
 ======================= Hello, Thank you for contacting Trados Studio Support. Please try the following to attempt to resolve the issue and be able to start Studio: 1. Make sure Studio( including any error message) is closed 2. Go to Control Panel\Programs\Programs and Features and uninstall the Trados Compatibility and Migration Power Pack Note: If a Windows restart is needed at this point please accept and continue with step 3 3. While Studio is still closed go to C:\Users\%username%\AppData\Roaming\Trados\Trados Studio ( just paste the path in Windows File Explorer and hit Enter) 4. Rename the 17 and Studio17 folders ( to 17_123 and Studio17_123 for example) 5. Start Studio and check if the issue still occurs If the issue of Studio not starting still occurs or if you encounter any issues in taking the steps above we can also schedule a remote session to investigate this on your side. I would be available tomorrow between 9 am and 1 pm CET. Looking forward to hearing from you. Best regards, Bogdan 
 =================== 
 Most likely this went into your spam folder. Please try this solution now, and if it's still a problem find the email and reply.

Lydia Simplicio · Answer

Nathalie Maier-Bridou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00848454 .

Paul · Answer

Nathalie Maier-Bridou 
 You are clearly not seeing the emails you are getting sent by support from their support system. Please find them in your spam folders and allow them to be sent to you. 
 Nobody advised you would get support over the weekend. If you want that kind of a response then you should purchase a support contract. 
 Virgil was willing to work with you on Friday evening and you did not reply to his emails. You will now have to wait until Monday. 
 But please sort your email out or this could go on being unsuccessful for longer

Paul · Answer

Nathalie Maier-Bridou 
 I spoke to the support team this morning who confirmed they have had a remote session with you. The issue seems to be that you installed the wrong compatibility pack ( 17.2.8.107 - Trados Studio 2022 (SR2) for your Studio 2022 SR2 CU10 installation. 
 They uninstalled the pack and when prompted for a restart they asked you via the Webex chat to restart and connect back to the session which you didn't do. So they were not able to install the correct pack for you. If you managed to do this yourself now please confirm. 
 It would be useful to close this one off given the difficulties in engaging here. Certainly I think the support team have done everything they can to help.

Trados Portfolio > 2. Licensing and Installation

Impossible start Trados Studio, even worse after trying repairing!

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