Trados 2015 Installation Problem

Question

I'm a SDL Trados Studio 2015_SR3 user under a corporation account. When I ran and installed SDLTradosStudio2015_SR3_5262R.exe on a new laptop, encountered an error showed as the screenshot below,

Please suggest a way to solve this problem. 
 BTW, as I didnt use Trados 2015 almost for year, possibly also need some help to deactivate the software from backend before I start to run it on my new laptop. 
 
 Thanks in advance!

Elisa Maxim · Answer

NANLIN XIA We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00848721 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados 2015 Installation Problem