Unable to access Studio with 12-month subscription

Question

I have purchased a Trados Studio Freelance - 12 month subscription but am unable to access Studio. I receive the message "The product licence has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product".
My current subscription does not show up under "Products and Plans" in my RWS account but there is confirmation of my order (placed in February 2024) in the Account section.
I see that a number of others have been having the same issue but there is no solution online.

Lydia Simplicio · Answer

Elizabeth Preston We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00849171 .

Lydia Simplicio | RWS Group

_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Unable to access Studio with 12-month subscription