Transfer Trados from a Mac that broke down to a new PC

Question

Hi! My Mac, on which Trados was installed, broke down. So I had to buy a new computer and chose a PC. Fortunately, I was able to back up my translation memories just this happenend. I've also managed to install Trados on my new computer, but I can't seem to install the activation code. It seems to me that I have a license and not a subscription. I'm not even sure. There's no expiration date on my product, so I guess I have a license. I have a license for "Trados Studio 2022 Freelance". When I open my Trados I'm on the "Sample" version. I can't reactivate my code to use Trados. What should I do? Please I need a prompt answer if possible. Thank you! Dragica

Elisa Maxim · Answer

Dragica Stanojlovic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00849231 .

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Transfer Trados from a Mac that broke down to a new PC