I have been told by Trados Chat that I can't deactivate the licence myself. Can someone help me in doing this? I have bought a new 12 month subscription but apparently need to decativate the licence to be able to use it. When I attempt to deactivate a pop up appears saying Deactivation Failed.
Hello,
Please follow the below steps:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin
Hi Sorin, the path does not appear and neither in Hidden Items
Hello Adam Meredith
Try to copy the path directly in Windows Explorer and hit Enter, it should take you to the right location.
If not, please send me a screenshot to see exactly where you`re browsing.
Thank you,
Sorin
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