After an update, I had a problem with Windows, and it had to be reinstalled, so I couldn't deactivate my license. How can I deactivate it to reactivate it later?

After an update, I had a problem with Windows, and it had to be reinstalled, so I couldn't deactivate my license. How can I deactivate it to reactivate it later?
María Laura Lemo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00850563 .