Hello, I am Kate Yang

Please help me with my trados activation or resetting the license. 

I was working with it fine until I opened it this morning, when it started with the initial setting page and asked me to activate the program. 

I tried deactivating and resetting the license, only to receive the message that I exceeded the three-time resetting limit within 12 months. 

I had to try the reset option when I had a problem in adding a new file, about which I raised a case in the community board last week. 

When I had the problem I deactivated and asked for a reset but the program didn't change and ask me for activating like this time, so I kept using it without resetting or activating or anything. 

Could anyone tell me if there is an alternative way to get my trados activated? 

Thank you for your help in advance. 

All the best, 

Kate