I need you to reset my license since I cannot do it from the computer

I need you to reset my license since I cannot do it from the computer
Astrid Subillaga We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00850739 .
Ana-Maria Matefi | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Astrid Subillaga We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00850739 .
Ana-Maria Matefi | RWS Group
_____
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
You have been so nice and supportive. I hope they can help me to reset the license since I am unable to work from my office until I solve this issue.