Need to transfer licence but can't access my desktop. My desktop has crashed and I cannot access it to deactivate my Studio 2021 licence and reactivate it on my laptop. Can you help me?

My desktop where I have Studio 2021 has crashed so I can't access my licence to deactivate it and reactivate it on my laptop while I wait for the desktop to be repaired. Please could you help me transfer my licence temporarily?

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00850822 .

    Elisa Maxim | RWS Group

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