Cannot activate licenses, now 2 keys are occupied and trados app not activated.

Question

I'm an enterprise user with multiple keys. Trados returns a &rdquo;failed to install RMS license string. Error ID: 210150" message when i tried to activate a key on a PC, I tried with a diffrent key, same results. Now both the keys shows up as "in use" in my account page, but the trados app on my pc still is in trial. I cannot deactivate nor can i reset them on the license management page. Please help me deactivate them. 
 
 and why online activation does not work this PC? I have other PCs successfully activated, this is the only one that does not work. What went wrong?

Sorin Perta · Answer

Fanxiang NIE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00850998 .

Trados Portfolio > 2. Licensing and Installation

Cannot activate licenses, now 2 keys are occupied and trados app not activated.