Hello, My desk computer crashed and I need to deactivate my lisence in order to actívate it back on my laptop. But the process in the platform does not work, could you please help me out?
Bellow there is a screenshot.
Victoria Sánchez-Ramos López We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851084 .
Victoria Sánchez-Ramos López We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851084 .
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