My wife was using 2019 on her laptop, but it had to be sent in for repair. They did a clean install and now I can´t find a license for 2019 on our account to re-activate it.
We would need further information to find your wife's account. Please come in chat so that we can discuss this. https://www.trados.com/contact-us/ (chat button at the bottom right of the page)
Kind regards,
Elisa Maxim | RWS Group
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