License request fails from license server (Trados 2021 SR2)

Question

Hello, 
 We have been using Trados 2021 SR2 network licenses successfully for a number of years now. As of last week, we are no longer able to receive a license from the server. All users (on different endstations) are reporting the same issue. License request results in the error message "An error occurred while requesting a license. Click Retry to try agin."

We are running Trados Studio 2021 SR2 16.2.12.9338 and have updated the license server manager to 17.0.648 without resolving the issue. We have now been unable to use the software for over a week. 
 
 Any input would be greatly appreciated. 
 Heather

Sorin Perta · Answer

Heather Milligan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851602 .

Trados Portfolio > 2. Licensing and Installation

License request fails from license server (Trados 2021 SR2)