To whom it may concern,
My computer with Trados installed got stolen and now I´m trying to restart Trados on my new computer. I have recieved e-mails from your collegues about how to proceed. Unfortunately I can´t deactivate my Trados even though I recieved a deactivation ticket. I understand that I first have to deactivate my Trados to be able to restart it on my new comp.
Kind regards,
Carl Rüster
Carl Rüster We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851782 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Carl Rüster We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851782 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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