Hello,
After months working with the same computer, today Studio 2019 does not recognizes the licence, indicating that the trial period has ended.
I try to deactivate offline Studio 2019, in order to use the licence code, but an error message is displayed, and deactivation failed. The same happens with the restablishment of the license.
Please let me know how to resolve this issue.
Thanks
Veronica
Veronica Palmi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851780 .
Elisa Maxim | RWS Group
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