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Assistance required to deactivate my SDL Trados Studio 2021 Freelance as my laptop died

Monica Pasin

Hi,
I have no longer access to the computer I have installed my SDL Trados Studio 2021 Freelance license and I need to deactivate the license asap, in order to activate it again on my new computer. Can you please assist me with that?
Thanks,
Monica
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  • 0 in reply to Ana Sabo

    Hi Ana,

    Thank you for your email.
    Your colleague Sebastiana (case 00852356) informed me that the licence was deactivated and I should be able to reactivate it on my new laptop. However, I am unable to do that. I copy-pasted the licence code found in my RWS account (under Product & plans > Licenses and subscriptions) but I keep getting this error message:
    "Could not activate this licence. No licenses are currently available for the specified activation code."
    How is that possible, if I have a perpetual licence and I am using the code provided in my RWS Account?
    Is there a different code I need to use?
    Thank you for helping me with this at your earliest convenience, as I really need to get back on Trados as soon as possible!
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