Reached maximum number of simultaneous attractions (I'm the only one using it so I don't know why), try to log in online to fix, get "you do not have sufficient permissions to access this account"

Question

I can't use Trados because I'm getting this error message when I try to activate my subscription. I only use Trados on this PC so not sure where it's coming from.

I Googled to try to find a solution and I found this https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217 
 
 Except I can't log in to Language Cloud to fix it!!! I get this error message:

What do I do?? I have work to do and can't use my software! Ugh.

Sylvia Avila Cacho · Answer

Not sure what happened on my end because I restrated my computer and logged in and out several times and it still wasn(t working. I tried closing and reopening Studio for like the 10th time and then it started working. So buggy and annoying but at least I can get to work!

Trados Portfolio > 2. Licensing and Installation

Reached maximum number of simultaneous attractions (I'm the only one using it so I don't know why), try to log in online to fix, get "you do not have sufficient permissions to access this account"

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