SDL Trados 2017 freelance plus license expired according to Trados application, but not according to RWS account.

Question

I had to reset my SDL Trados 2017 settings and reinstall the software due to a strange error that prevented me from using the software. At first, everything seemed fine. But when I tried to open the software today, it said my license has expired and I need to enter an activation code. However, according to my RWS account, the license is not expired and it doesn't give me the option to reset the license. It does give me the option to activate the license offline, but then it asks for an installation ID which I can't find anywhere. Please help, this is urgent, I have a deadline in 2 hours.

Elisa Maxim · Answer

Daniel Malkin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853109 .

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

SDL Trados 2017 freelance plus license expired according to Trados application, but not according to RWS account.