i want to Deactivate my specific key of a user

Question

i want to Deactivate specific key of a user 
 i click 'reset Reset License ' and click what i want to reset but it doesn't work. 
 reset failed.

so i go to the menu of 'can't Deactivate online? -> Deactivate offline' 
 i choose the one which i want to remove it and select the 'Generate Deactivation Authorization ticket' button 
 as you see on the right above picture 
 i click the 'Deactivate offline ' and i copied 'Deactivation Authorization' from website and paste to the trados program 
 i get a 'Deactivation Certificate code' from it and i paste again to the website where the ''Deactivation Certificate' is need it from. 
 but error occured. 
 AGAIN

Elisa Maxim · Answer

Hanshin Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853597 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

i want to Deactivate my specific key of a user

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