I am trying to deactivate my Passolo 2015 license in order to upgrade but both the in-app and offline deactivation methods are failing. Is it possible to get the Passolo 2015 license deactivated for me please

I am trying to deactivate my Passolo 2015 license in order to upgrade but both the in-app and offline deactivation methods are failing. Is it possible to get the Passolo 2015 license deactivated for me please
pstubbs We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853622 .
Elisa Maxim | RWS Group
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