I need to reinstall Windows in my PC and I am unable to deactivate SDL Trados Studio 2021 licence neither online nor offline.
The message I get when I try to dactivate the licence (online way) is on this file attached.
Can you please help me to solve the problem?
Thanks in advance.
Macarena.
Macarena Pérez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853769 .
Elisa Maxim | RWS Group
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