Hello ATEXIS SPAIN 

Please try to reset the license from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616

Thank you,
Sorin

Good morning,
thank you for your reply but i cannot reset it online.
From the website it does not allow me to reset offline neither
Is it possible to reset my Freelance subscription 2022 licence?
Thanks in advance

ATEXIS SPAIN We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853955 .