I successfully deactivated my Trados Studio 2021 license on my old desktop computer before installing Trados on my new computer. Now I cannot activate Trados on my new computer because I apparently have an active license (when I check my RWS-account). I checked my old computer, but I cannot activate my license on that one either. I tried resetting my account and deactivating offline. But neither of those options solved my problem. How can I regain access to my license?
Geale de Vries We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854122 .
Ana Sabo | RWS Group
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