Hi,
We're trying to deactivate our 2019 licenses on the license server in order to upgrade to 2022 and redeploy on the new version of the license server. Currently 2/5 licenses are available for upgrade.
My IT team are trying deactivate the 3 licenses "in use" it but then it gave an error saying it couldn’t connect.
Can the Trados team deactivate licenses?
Thanks
Nelly Shufflebottom We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854253 .
Elisa Maxim | RWS Group
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