In order to change the desktop computers.
I tried deactivating the license for the older desktop.
But deactivation failure message displayed
and I can't access either in the old desktop or new one.
In the RWS account page, both licenses are still used (deactivation is not applied),
and there's no available license.
Please help me deactivating the previous one and activating in the new desktop successfully.
Youngsun Jung We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854392 .
The problem is fixed now. Thanks a lot!!
The problem is fixed now. Thanks a lot!!
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