Hello,
For several days now my Trados 2021 SR2 has been freezing at "Initializing views" and refuses to progress further. Sometimes it crashes Windows. I have spent quite a number of hours on trying to uninstall, reinstall both Trados and Windows (11). It was working fine previously.
Current installation for Trados Studio is 16.2.10.9305.
Other IT experts have thrown up their hands at this point and given up. Does anyone know what the problem here is?
Any input highly appreciated,
Heather
If I wait long enough I get the error message shown here: https://gateway.sdl.com/communityknowledge?articleName=000001429
Regarding Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService.
I have read the post and the resolution but the Documents folder is completely empty. Nothing to delete.
1. Close Trados Studio or the error message
2. Go to C:\Users\%username%\Documents\Studio 20XX\Projects on your system
3. Delete the projects.xml file
4. Start Trados Studio and browse for your projects again in Projects view, from the Open Project button
Please observe this article: gateway.sdl.com/.../communityknowledge
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hello, and thank you. Sadly, "workaround 1" (Repair) had no effect on the issue. Still froze during view initialization.
Subsequent to that I applied "workaround 2" in the link you provided. On start, the program rejected start at the stage "set-up assistant". An exception was thrown. The exception refers to "Sdl.Common.Licensing.Provider.SafeNetRMS.SafeNetRMSLicensingProviderException".
After this I attempted to apply the steps of "Workaround 3" to restore Trados to default state (though it bears mentioning this was a 100% fresh installation). As stated in original post, the folder at C:\Users\%USERNAME%\Documents is completely empty. There a zero subfolders or files of any kind, thus I cannot rename anything there.
I shall search for the above error message but so far, nothing has helped. :(
Hello, and thank you. Sadly, "workaround 1" (Repair) had no effect on the issue. Still froze during view initialization.
Subsequent to that I applied "workaround 2" in the link you provided. On start, the program rejected start at the stage "set-up assistant". An exception was thrown. The exception refers to "Sdl.Common.Licensing.Provider.SafeNetRMS.SafeNetRMSLicensingProviderException".
After this I attempted to apply the steps of "Workaround 3" to restore Trados to default state (though it bears mentioning this was a 100% fresh installation). As stated in original post, the folder at C:\Users\%USERNAME%\Documents is completely empty. There a zero subfolders or files of any kind, thus I cannot rename anything there.
I shall search for the above error message but so far, nothing has helped. :(
Are you on Windows or on Mac?
Please try also to delete the Plugin folder from the location in Workaround 2. Go one step higher and select the folder with the number 17. Inside you will find a folder "Plugins". Delete it and try again.
If not, we need to contact RWS support.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Sorry, none of it is working. I tried the above and no luck. The exact error message changes depending on which of the files has been renamed, but it never starts the program.
At this point, I have to prioritze getting the client work done by any means possible as time is already running out. Thank you for your input though!
Sorry, forgot: I'm running Windows 11 on Parallels for Mac.
Dear Paul, would you please look into it?
Well, the main cause will be user rights I suppose. I have completely no experience with a Mac.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Thank you, I've already had internal IT support look at the issue extensively to no avail. I do actually have admin rights in the parallels environment in that user profile.
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