Hello! My laptop with the software is dead and I need to install the program into my new laptop, but I can't find an option to deactivate it online (since I don't have access to the old computer). How can I create a ticket to get support for this issue? Thanks!
Muriel Vargas Gross We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855081 .
Elisa Maxim | RWS Group
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