Hello,
I've purchased Trados Studio 2022 and now I cannot save my projects to the Cloud. When I log onto my account to do this, I get this message:
"You do not have sufficient permissions to access this account."
I've read here (https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032793) that if I have a Freelance version, I need to contact the support to fix this. So that's what I'm doing. I own a Freelance Plus licence.
Thank you in advance for your help!
Best,
Inés
Ines Sancho-Arroyo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855087 .
Elisa Maxim | RWS Group
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Thank you very much, Elisa!
Hello Elisa Maxim ,
I have the same issue and I have a Freelance license.
Has this been solved, I could not find anything regarding a potential solution (only other posts for the same problem).
Please make a separate post so that we can submit a case with our technical team for you.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
No, I haven't received an answer yet. 
Oh really....then it is a good thing I asked as well
Your case has been closed in June and it is my understanding that someone responded to you. Do you have the problem again? If so, please let us know so that we can submit another case for you.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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