SDL Studio 2019 on a new laptop asks for activation although activated. Unable to reset license.

Question

Dear Support Team, 
 I moved my sdl studio 2019 license to a new machine two days ago. Upon program startup, SDL Studio asks for activation although the license on my RWS account is used with that machine already. When I try to reset the license, an error occurs: 
 
 An error has occurred 
 An email has been sent to the system support team to notify them of this error. 
 If you require support please use your support account or report the problem in the &ldquo;Licensing & Installation&rdquo; forum in the RWS Community. 
 In the meantime please try reloading / refreshing this page. 
 OOS homepage 
 
 Could you please help me on that? 
 Thank you in advance, 
 John

Ana Sabo · Answer

Ioannis Fragkiadakis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855916 .

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Elisa Maxim · Answer

Ioannis Fragkiadakis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855916 .

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

SDL Studio 2019 on a new laptop asks for activation although activated. Unable to reset license.

An error has occurred