Unable to reset my license

Question

Recently, I changed the PC and reinstalled the Trados Studio 2002 on it. 
 This was because the older PC (C drive) did not work at some point so I can't deactivate the Trados. 
 After some searching, I concluded that the only way to activate my license on the new PC is to reset my license. 
 However, the following error message appears when I tried to do that. 
 
 An error has occurred 
 An email has been sent to the system support team to notify them of this error. 
 If you require support please use your support account or report the problem in the &ldquo;Licensing & Installation&rdquo; forum in the RWS Community. 
 In the meantime please try reloading / refreshing this page. 
 OOS homepage

Sorin Perta · Answer

Seunghee Byeon We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855595 .

Trados Portfolio > 2. Licensing and Installation

Unable to reset my license

An error has occurred