Hello dear Trados enthusiasts!

We have two licensed Trados Studio programs registered under our company. The Trados Studio 2022 Professional license is issued to our CEO, the Trados Freelance Plus 2021 license was issued to our former coworker for use within the company.

We would like to deactivate both licenses and install/activate them on new computers. However, we are encountering two error messages that constantly appear when we attempt to resolve this issue ourselves. Our CEO has also written to the Helpdesk on multiple occasions but has not received a response.

On the official website, it indicates that both licenses are currently in use, even though the error messages state that they have been deactivated and that no licenses are available. 

Error message 1: The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.
Error message 2: Could not activate this license. No licenses are currently available for the specified activation code.

Please help.

Kind Regards

Gregor