Unable to reactivate license server

Question

Hello! 
 We use Studio 2017, license server, 3 mobile seats. Because one of our colleagues could not connect to the license server, our IT support tried to deactivate and reactivate the license, which seems to have been a bad idea, because they get the error below. None of us can access Studio at this moment and we have pending deliveries.

Can you please guide us with what can be done at this point? 
 
 Thank you! 
 
 Adina Bof 
 Octopus Translations

Elisa Maxim · Answer

Octopus Translations We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855900 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to reactivate license server