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hello
I have two Freelancer plus licenses and lately I had to have formatted one of my two computers, but on my licenses page they are both still in use. How do I release a license so I can reinstall it on my computer? Thank you.
hello
I have two Freelancer plus licenses and lately I had to have formatted one of my two computers, but on my licenses page they are both still in use. How do I release a license so I can reinstall it on my computer? Thank you.
Frauke Wodiczka We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855947 .
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Thank you Elisa, I would like ask you to deactivate my license to let me activate it again. best regards
Thank you Elisa, I would like ask you to deactivate my license to let me activate it again. best regards
The case with the technical team is already submitted, so please check your inbox for updates on its status.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
