License activation failure

We cannot activate our license, it returns errors both with online or offline activation, please see the screenshots.

Thank you for your help,

Andrea

Screenshot of an online activation error message for SDL product stating 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings.'Screenshot of an offline activation error message for SDL product stating 'Failed to validate offline. The specified activation certificate may not be valid. Validate your activation certificate against the certificate in your SDL Account.'Screenshot showing SDL Trados Studio 2021 Freelance license information with 1 user, 0 in use, 1 available, order number, sold to an email address, and no expiry date for the license.



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[edited by: RWS Community AI at 11:41 AM (GMT 1) on 19 Jun 2024]
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