"License has expired", but it has not expired yet. Annual subscription.

Hello everyone,

I recently purchased a 12-month subscription to SDL Trados Freelance. I followed all the instructions to activate my account. At first it all went well, but I noticed that when I closed the program after the first use of my license and tried to open it again, a message popped up saying that I have to activate my license. I didn't know what to do because when I clicked on "Activate", it said that I had reached the maximum number of registered devices, but I only use it on one computer. I found a post in the forum saying that we should go to our account settings, delete the device and enter the program again. I did it and it worked well, but then I closed it, and when I entered again to start working on another project, the same message appears. I waste a lot of time entering my account settings on my browser to delete my device and enter again to reactivate my account in the program. Is there any way I can solve this so I don't receive the same message time and again after I open the program?

Here is a picture of the message I get.

SDL Trados Studio 2022 SR2 activation window with an error message stating 'Su cuenta en la nube ha alcanzado el numero maximo de dispositivos registrados para la suscripcion actual.' A user account is visible with an 'Activate' button and options to accept or seek help.

Thank you very much in advance.



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[edited by: RWS Community AI at 1:51 PM (GMT 1) on 20 Jun 2024]
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