Trados Studio 2021 gives me this message error when I try to open the document to translate. I have already tried to uninstall and reinstall the application but still keeps giving me the same problem. I don’t know how to do

Trados Studio 2021 gives me this message error when I try to open the document to translate. I have already tried to uninstall and reinstall the application but still keeps giving me the same problem. I don’t know how to do
Please try these resets: firstly, workaround 2 from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414
then the steps at this link https://gateway.sdl.com/CommunityKnowledge?articleName=000001417
Maybe see also gateway.sdl.com/.../communityknowledge
Kind regards,
Elisa Maxim | RWS Group
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