Activating my license for Trados Studio 2014 - I have tried to reactivate many times

Question

Hi, 
 
 I have bought and installed Trados Studio 2022 2 days ago (pr 3). It was updated to Trados Studio 2024. 
 Now I have been trying to open Trados Studio 2024. I always get the message that there is "no license". 
 I click on the button below that says "Activer" (I have a French version). 
 This open my account in RWS, where I select "reactiver ma license" the activation code is " xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" 
 
 I then click on the button "Activer" (in green). Here is the message I get: no license available. when I go to my Account to activate it again it does not work. 
 I tried too many times 
 
 I get this message now. 
 
 Please help me! my email is sgtr@live.ca . My name is Sylvie Gagn&eacute;

Ana Sabo · Answer

Sylvie Gagné We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00856975 .

Ana Sabo | RWS Group

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Ana Sabo · Answer

Hi Sylvie Gagné , 
 Prior to initiating the case, we have verified your account and have raised the ticket for your Trados 2024 license. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Activating my license for Trados Studio 2014 - I have tried to reactivate many times