Hi I have two trados 2022 licenses and need one of them reset. (its license key starts with "c2c.") I tried to reset it on my own online, but it keeps saying 'error.' Could you please help me reset the license?

Hi I have two trados 2022 licenses and need one of them reset. (its license key starts with "c2c.") I tried to reset it on my own online, but it keeps saying 'error.' Could you please help me reset the license?
Sunwoong Yoon We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857332 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sunwoong Yoon We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857332 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub