Unable to retrieve licence from license server

Question

Hello again, 
 
 Once again, one of our team members is unable to activate the license server (Studio 2017). 
 The IT support: -Made sure that the client's computer is communicating with the licensing server -Made sure that her station is up to date -Revived her VPN profile and connections with other resources on the same network Software Version : SDL Trados SR1 5.1.6278 Screen shot before trying to activate the software. 
 First attempt to activate it: After reinstalling SDL Trados and trying again to activate it: 
 When using the code a seat is taken but the software is not activating the license, with the error listed bellow.

Can you please get back to us with a possible solution? 
 
 Thank you!

Elisa Maxim · Answer

Octopus Translations We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857336 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to retrieve licence from license server