Francesco Monticelli We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857339 .

Dear Elisa,

a support agent contacted me shortly after you opened the support case last month, and used a remote session to put Trados Studio 2022 back into Trial mode, stating that once the Trial expired, Trados Studio 2022 would pick up the Studio 2024 licence. However, the Studio 2022 trial expired today, but this version is not picking up the Trados Studio 2024 license and we are unable to use it.

Here is what I have done to try and solve the issue:

1. I tried to enter the Trados Studio 2024 activation code in the Product Activation window, but the activation code is not recognized with the following error messag

   Invalid Product Key. Make sure the Product Key belongs to the intended product or product version.
   Error ID: 82778310
   Open connection settings?

2.  I tried to deactivate the 2024 license in order to re-activate it with the same license activation code, to see if the 2024 license would be picked up by Trados Studio 2022, but when I try to deactivate the 2024 product I get an error message stating that there was an error retrieving the license code. Please note that Trados Studio 2024 does actually recognize the license on startup and works without problems.

Any help would be appreciated, as some of our clients have custom filetypes that do not work with Trados Studio 2024.

Please note that the case number is 00857339: I tried to reopen it by replying to the last email in the thread, but I received a message saying that I should open a new case.

Thank you!

Hi Elisa: I wonder if you have had time to look at this?

Francesco Monticelli We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865847 .

Dear Ana,

unfortunately the solution attempted by the support representative who called me a couple of months ago following case Support Case Id : 00865847 has not worked. We are stuck with only one Studio 2022 installation. Can you please help? We need to be able to use both installations of Studio 2022. I'd be grateful if you could have Support contact me again to solve this issue.

Francesco Monticelli We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873379 .

This was resolved. A support rep called and reset the licenses on both products and, after reactivating Trados Studio 2024, everything worked.

Thank you!