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My old computer died and I am trying to acrivate my trados studio license into my new PC. How can I do it?
Thank you
My old computer died and I am trying to acrivate my trados studio license into my new PC. How can I do it?
Thank you
Hi Omar Córdova
The license can be reset from your account, Products and Plans - Licenses, https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
After the reset, please wait for 30 minutes, then re-activate on the new PC using the activation code.
The program can be downloaded from Products and Plans - Downloads.
If you encounter any issues, please let us know and we will submit a case with our technical team for you.
Kind regards,
Elisa Maxim | RWS Group
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Dear Elisa,
Thank you very much for your answer. Unfortunately, I am not able to reset my license and when trying to activate the product in my new computer it does not work. Is there any possibility to try with a different method.
Many thanks in advance,
Omar Córdova
Omar Córdova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857794 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
