Hi. My business computer crashed today. I've just bought a new one. And I would like to transfer the SDL Trados Studio 2019 license to the new computer. Unfortunately, I couldn't deactivate the licence on the old machine. Can the support team do it for me so that I can keep using Trados 2019 on my new machine?
I've tried the deactivation process and got the authorization code. Problem is that I cannot access my old computer.
Françoise Sauser We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857475 .
Ana Sabo | RWS Group
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