Cannot deactivate the additional licence offline

Hello,

Without any reason the activation of Trados Studio on my Notebook is gone. I'm working generally with a table-PC. When I tried to activate it, I've got the error, that I have no free activations! I tried to deactivate one activation on my RWS, account, but I get the error that an error has accuired. Whats the problem and how can I fix it very soon, because I need to work out of office!? Screenshot of an Offline Deactivation Certificate page with two activation records. The first record shows an active state with an activation date of 27-02-2023. The second record shows 'Deactivation Initiated' with an activation date of 09-06-2023. A red error message at the bottom reads 'An error has occurred with your offline-deactivation. If you continue to have problems, please log a support request.'



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[edited by: RWS Community AI at 12:01 PM (GMT 1) on 30 Jun 2024]
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