deactivation of license

I cannot deactivate my license from a laptop to use it in a new one. My license is for SDL Trados Studio 2021 Freelance. Then I try to deactivate the license, an error message appears.

Screenshot of an Offline Deactivation Certificate page with fields for Activation Date, Unique Activation ID, Activation State, Deactivation Authorization, and Deactivation Certificate. An error message at the bottom reads 'An error has occurred with your offline-deactivation. If you continue to have problems, please log a support request.'



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[edited by: RWS Community AI at 3:08 PM (GMT 1) on 1 Jul 2024]
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