Hello
After updating from Trados Studio 2022 SR1 to SR2 (CU10) we are not able to get a license from the Trados License Server Manager (Version 17.0.134.0)
The only way is to insert the IP address instead of the fully qualified name of the server. Why is this? How can we change this behavior?
Thank you in advance
Victor Linnemann
Olivia Sas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857708 .
Ana Sabo | RWS Group
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Hello Ana Sabo
Olivia Sas is owner of the Trados Studio licenses, while I do the technical stuff around the products. Would you be so kind and send your reply to my email address, please? Thank you in advance.
Hi Victor,
The technical team is only able to respond to the RWS account owner or admins. Unfortunately, if you are not registered, they will be unable to reply to you.
If you'd like to stay updated on open cases, kindly request Olivia to set you up as an admin on the RWS account: RWS Account (sdl.com)
Kind regards
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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