Moving installation to another device. Deactivate/reset license doesn't work.

Question

I need to move my installation of Trados Studio 2017 Freelance (Trados Studio 2017 SR1 - 14.1.10018.54792) to another device, but I have not been able to deactivate or reset the license in any way. 
 I have tried deactivating via Trados Studio as well as via my RWS account but I only receive error messages. Even the reset option in the RWS account produces an error. I need my active license to be removed and be made available for reactivation on another device.

Sorin Perta · Answer

Leo Brekell We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00858178 .

Trados Portfolio > 2. Licensing and Installation

Moving installation to another device. Deactivate/reset license doesn't work.